Aktualności i poradniki

Pending payment

A purchasing order has been generated and payment is pending. You need to complete the payment within 72 hours

Under review

The order has been successfully paid, waiting for purchase confirmation

Processing

The order has been assigned to the purchaser for review and is ready to be ordered from the seller

on order

The purchaser has successfully placed an order with the seller and is waiting for the seller to ship the goods

Shipped

The seller has shipped the product and is waiting for it to arrive at OOPBUY warehouse

Signed for

The product has been delivered to OOPBUY warehouse for signature and is awaiting inspection

Received

Product inspection and weighing completed, waiting for storage

Received

The product has been stored in OOPBUY warehouse and can be submitted for delivery at any time during the free storage period of the product

Supplementary payment

The amount paid for the order is lower than the actual amount of the seller, and the user needs to complete the payment before they can place the order normally

invalid

The product name and price do not match the one you submitted. If there are no pictures or descriptions of the actual product, virtual products, prohibited products, etc., they will be considered invalid orders

Charged

If the user requests to cancel the order or returns it due to reasons such as the seller or customs policies, the payment for the product will be automatically refunded to your OOPBUY account balance

Returning goods

OOPBUY successfully negotiated a return with the seller and has already shipped the item to the seller. Waiting for the seller to receive the item for a refund

Returned

The return and refund have been completed, and the return amount has been refunded to the user's OOPBUY account

Exchange in progress

OOPBUY successfully negotiated an exchange with the seller and is currently processing the exchange

To be confirmed

During the ordering process, we have information that needs to be confirmed with you

Overdue

If the product exceeds the storage period or you voluntarily give up, the order status will be set to "expired" and the product will be destroyed

International freight to be paid

The package has been submitted and is awaiting payment for the shipping fee
In operation

The payment for the international package corresponding to this product has been successful, waiting for the warehouse to package and send it out

International package has been sent

The international package corresponding to this product has been sent out

Completed

You have received the product

Package order status

To be paid:

The package has been submitted and is awaiting payment. You need to complete the payment within 3 days

To be reviewed:

You have submitted a package order, please wait for system confirmation

Reviewed:

Your package order has been approved and is awaiting shipment

Outbound:

We are sorting your outbound items

In packaging:

Your product has been shipped out and is being carefully packaged for you

Packaging completed:

Waiting for the carrier to pick up the package

Shipped:

Carrier has picked up the package

Charged:

The package will be refunded due to incorrect or incomplete recipient name, address, or other information, as well as the inclusion of prohibited items in the selected transportation method in the goods

Domestic refund:

The package has been returned to our warehouse due to reasons such as failing domestic security checks

Overseas return:

After the package arrived overseas, it was returned due to reasons such as customs security not passing or not being delivered properly. It has now been returned to our warehouse

Confirm receipt:

You have received the package

OOPBUY warehouse is located in Xiamen, Fujian
Shipping from the Pearl River Delta region usually takes 1-2 working days to arrive
Shipping from the Yangtze River Delta region usually takes 3-5 working days to arrive
Shipping from other remote areas usually takes around 7 working days to arrive

Scenario 1: Recharged with fees deducted, but OOPBUY has no record of any receipts

The funds recharged through PayPal, Alipay and WeChat will arrive within 1~60 minutes. Please check later to see if they have arrived. If they still haven't arrived one hour later, please provide the information such as the time, method, account (Alipay account name, PayPal registered email address), amount, times and transaction number to contact the customer service for verification, or you can forward the email sent to you by a third-party platform that your recharge was successful to support@OOPBUY.com Email for your verification and processing!

Scenario 2: If PayPal recharges and deducts funds, but prompts: "PayPal deposit frozen, immediate payment, funds transferred to frozen account waiting for bank review"

This situation is that PayPal is conducting a risk review of this payment, which usually takes 3 working days. If the review is approved, it will be credited to your OOPBUY account. If the review is not approved, the payment will be refunded to your recharge account. Please be patient and wait. If you are particularly urgent, you can also contact PayPal to verify;

Scenario 3: If PayPal recharges and deducts funds, but prompts: "Funds frozen, electronic check payment, funds transferred to frozen account waiting for bank review"

This situation is that you chose to make an electronic check payment when recharging on PayPal. PayPal will have a settlement period of 3-7 working days with the bank. After settlement is completed, the funds will be credited to your OOPBUY account. Please be patient and wait. If you are particularly urgent, you can also contact PayPal to verify;

1、 What is fine photography?

Fine photography is a personalized photography service launched to meet the diverse shooting needs of users.

2、 What are the differences between the photos provided by fine photography and the regular inspection photos?

The photos provided for regular inspection are generally three, which are ordinary pixel photos taken from the front, back, and side (or logo) of the product; Fine photography provides photos with diversity and autonomy, which are high-definition photos taken according to customer specific requirements (such as shooting angles, required positions, etc.), such as detailed product specifications, size photos, etc.

3、 What should be noted when choosing to purchase fine photography?

1. It is essential to clearly note the shooting requirements (after being stored in the warehouse, it is necessary to specify the specific PI product number when purchasing fine photos)

2. Need to confirm if the submitted photography requirements and the number of photos match

For the convenience and diversification of declaration methods, OOPBUY has launched independent declaration and fuzzy declaration for users to choose from.

What is self declaration?

The system will automatically generate declaration information based on the package product information, but you can customize the declaration according to your own requirements. You can edit information such as declared types, quantities, declared unit prices, and total prices of goods.

What is fuzzy declaration?

You only need to fill in the total declared amount independently, and the system will automatically generate declaration information based on your declared amount and package product information.

Kind reminder:

Unreasonable declarations may affect the customs clearance of your package. OOPBUY believes that the following situations are considered unreasonable declarations and are for reference only:

Scenario 1: Assuming you declare 3 pairs of shoes with a declared amount of $1, the item clearly does not match the amount.

Scenario 2: Assuming you have a 10KG item, the declared item is a ring, and the item does not match the weight significantly.

Scenario 3: Assuming that your current package has a total value of approximately $200, and you declare a total value of $1000 for the goods, there is no need for the declared value to exceed the actual value.

As long as the amount you declare is reasonable, it is up to you to decide how you want to declare it. You can refer to the reference points for tariff thresholds in various countries for details.

1. After the package was sent out, there were no trajectory updates

Some routes will only have their first trajectory updated about 3 days after the package is sent out. Please be patient.

2. After the first trajectory of the package is displayed, there is no next update

Some routes will update the trajectory of the first online information after the package is sent out, and there will be further updates after the package is picked up and scanned by the carrier. The update time varies from 3 to 10 days depending on the situation of different routes. Please be patient and wait.

Kind reminder: For routes with longer trajectory update times, we will provide a reminder below the corresponding package for your reference.

Order status is "Received”, that is to say, your items have arrived OOPBUY warehouse. And next we will weight and inspect the items to ensure the quality. After that your items will be confirmed and store in the warehouse. When the order status is "Stored", you can see them in the “Warehouse “ page and ship them to you.

一、Value Added Services

The goods purchased in China must comply with the laws and regulations of the People's Republic of China and be allowed to be imported by the state. The relevant laws and regulations are as follows:

The revised "List of Prohibited Entry and Exit Articles of the People's Republic of China" and "List of Restricted Entry and Exit Articles of the People's Republic of China" are hereby issued and shall come into effect on March 1, 1993. The Announcement of the General Administration of Customs of the People's Republic of China on Issuing the List of Prohibited and Restricted Articles for Entry and Exit, issued by our agency on November 1, 1987, is hereby abolished. 

List of Prohibited Entry and Exit Articles of the People's Republic of China

1、 Prohibited items from entering the country

1. Various weapons, simulated weapons, ammunition, and explosive materials;
2. Counterfeit currency and securities; 
3. Printed materials, films, photos, records, films, audiotapes, videotapes, laser discs, computer storage media, and other items that are harmful to Chinese politics, economy, culture, and morality;
4. Various potent poisons; 
5. Opium, morphine, heroin, marijuana, and other addictive drugs and psychotropic substances; 
6. Animals, plants, and their products containing dangerous pathogens, pests, and other harmful organisms; 
7. Food, drugs, or other items that are harmful to human and animal health, come from epidemic areas, or can transmit diseases. 

2、 Prohibited items from leaving the country

1. All items included in the prohibited entry scope;
2. Manuscripts, printed materials, film, photos, records, films, audiotapes, videotapes, laser discs, computer storage media, and other items related to state secrets;
3. Precious cultural relics and other prohibited cultural and artistic works from leaving the country;
4. Endangered and precious animals and plants (all including specimens), as well as their seeds and reproductive materials. 

List of restricted entry and exit items of the People's Republic of China

1. Restricted entry items

1. Wireless transceivers and communication security devices;
2. Smoking and alcohol;
3. Endangered and precious animals and plants (all including specimens), as well as their seeds and reproductive materials;
4. National currency;
5. Other items restricted from entering by customs. 

2、 Restricted outbound items

1. Precious metals such as gold and silver and their products;
2. National currency;
3. Foreign currency and its securities;
4. Wireless transceivers and communication security devices; 
5. Valuable Chinese medicinal materials;
6. General cultural relics;

7. Other items restricted from leaving the country by customs. 

For the sake of reasonable packaging or reducing the volume and weight of the package, if the length of one side of the product is greater than or equal to 90CM, the system will automatically set a "separate packaging" label. When you submit the waybill, the product needs to be shipped separately.

Parcels sent abroad need to go through foreign customs, and customs inspection of packages is mostly in the form of spot checks. If the customs consider your package to be special (such as large volume, heavy weight, or containing sensitive items), they will generally proactively contact the recipient to provide an invoice or customs clearance documents. The cost of returning or destroying the package due to inability to contact the recipient or the recipient's lack of cooperation in actively contacting customs clearance will be borne by the recipient themselves.

Parcels sent abroad need to go through foreign customs, and customs inspection of packages is mostly in the form of spot checks. If the customs consider your package to be special (such as large volume, heavy weight, or containing sensitive items), they will generally proactively contact the recipient to provide an invoice or customs clearance documents. The cost of returning or destroying the package due to inability to contact the recipient or the recipient's lack of cooperation in actively contacting customs clearance will be borne by the recipient themselves.

此条在离线保存时没有抓到正文（页面仍在加载或停在列表页）。请以 Oopbuy 常见问题 上对应详情为准。

You can receive exclusive upgrade points by upgrading your membership level.

"Pending for Confirmation" refers to the part of information about your items are needed to be verified again.

Order page will appear the related instructions, and you simply follow the instructions to reply.

Due to the special nature of international transportation, you are required to comply with international parcel delivery rules. Please carefully read and accept the following terms and conditions.

Compensation standard for package delivery:
If your product is lost, short, damaged, delayed, or has customs fasteners due to reasons beyond the control of OOPBUY platform during the shipping process, OOPBUY platform shall not be liable for compensation. We will not be liable for any indirect or unrealized losses. Please refer to the insurance policy and compensation rules for details.

We are not liable for compensation in the following situations (without purchasing insurance):
1. Mail loss caused by force majeure such as natural disasters or customs reasons will not be compensated;
2. If the items sent violate the prohibition or restriction of sending, they will not be compensated if confiscated by the competent authority or dealt with in accordance with relevant regulations;
3. If the email packaging is intact without any signs of disassembly during delivery, and the weight is not reduced but the internal components are short or damaged, no compensation will be given;
4. If the email tracking shows that the package was not delivered properly and it is confirmed by the logistics provider that the package has been confiscated by customs, the logistics provider's inquiry shall prevail and no compensation shall be given;
5. If the email is lost or the contents are missing due to the customer's responsibility or the nature of the item being sent, no compensation will be given;
6. If the customer fails to inquire and request compensation from the date of submitting the email until the end of the inquiry period, no compensation will be given;
7. International mail that is detained, confiscated, or destroyed by the sending country in accordance with its domestic laws and regulations will not be compensated.

Prohibited items
Comply with the national regulations on the prohibition and restriction of mailing items in China:

（1） Comply with the Notice of the State Postal Administration, the Ministry of Public Security, and the Ministry of National Security on Issuing the Regulations on the Management of Prohibited Postal Items

（2） Comply with Order No. 43 of the General Administration of Customs (List of Prohibited and Restricted Articles of the People's Republic of China)

Items prohibited from mailing

1. Items prohibited from circulation or mailing by national laws and regulations;
2. Explosive, flammable, corrosive, radioactive, and toxic hazardous materials;
3. Reactionary newspapers, books, windows, or obscene materials;
4. Various currencies;
5. Items that harm public health;
6. Items that are prone to decay;
7. Live animals (excluding bees, silkworms, and leeches whose packaging ensures the safety of delivery and workers);
8. Improper packaging may endanger personal safety, contaminate or damage other mail equipment;
9. Other items that are not suitable for mailing conditions.

Postal convention prohibits delivery and mailing

1. The nature of the item or its packaging is suspected of harming postal service personnel or contaminating mail or postal equipment.
2. Items with sharp edges such as metal buttons used for sealing may hinder email processing.
3. All kinds of firearms, ammunition, explosive materials, flammable materials, perishable materials, radioactive elements and containers, strong poisons, anesthetics, biochemical products, and infectious materials.
4. Various publications, promotional materials, printed materials, etc. that pose a threat to social security and stability, as well as obscene content.
5. Various items that harm public health.
6. Documents or items prohibited from entering or circulating by the other party.
7. In addition to the general regulations mentioned above, relevant regulations of the customs department should also be followed.

How to view the current growth value of my account?

Log in to your OOPBUY account, click on "Account Settings" on the left, and click on Personal Information to view the current growth value and growth record.

How can I view my current membership level and growth record?

After logging into the account, click on [Account Settings] - [Personal Information] to view the current membership level; Click on "My Growth Value" to view growth value records

How to upgrade my OOPBUY membership level?

The membership level is determined by growth value. The higher the growth value, the higher the OOPBUY membership level and the greater the membership benefits enjoyed.

How to obtain growth value?

The growth experience value that can be obtained through corresponding consumption behavior is to submit an international package and click the confirm receipt button on the package details page after receiving the package.

How to calculate growth value?

The growth value can be obtained by calculating the actual RMB freight paid for the package (first weight+additional weight)

1. Regardless of whether obvious damage or torn marks are found on the outer packaging, the goods must be inspected in front of the courier before signing for delivery, and a note should be made on the waybill before signing for delivery, or if there are any issues, the signature should be refused directly;

2. If the package that has not been signed for in front of the delivery person is damaged or missing, please keep the outer packaging box (including the sealing tape) and provide feedback to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website). Please also provide information such as the goods invoice and physical photos to contact us to apply for compensation from the post office for you

3. When the goods you purchased on your behalf have quality problems after a period of use, as long as the goods are still within the warranty period and have the original purchase voucher and the quality assurance card, you can entrust OOPBUY to contact the merchants in Chinese Mainland for return/replacement;

1) Due to each seller/manufacturer having their unique principles and methods for handling product quality issues (as indicated on the product quality assurance card), OOPBUY cannot guarantee that the manufacturer will fully meet your requirements, but will do its best to strive for your interests and satisfy you.

2) OOPBUY provides this agency service without any service fee, but you will be responsible for the round-trip shipping of the goods. OOPBUY reserves the right to refuse to represent this service for goods that do not meet the quality assurance requirements.

4. Please provide a detailed description of your issue and upload photos of the package packaging, physical product, etc. OOPBUY will receive your application and process it as soon as possible to provide a solution (including but not limited to refund of fees, returns and exchanges, etc.).

We will not accept the product you request for return or exchange in any of the following situations:

1. The product has been exchanged, its original appearance has changed, or the parts are lost;

2. Products that have been unpacked, such as software packages, CDs, DVDs, cartridges, etc;

3. Products without original purchase vouchers.

4. If there are issues with missing, damaged, or defective products, please contact customer service within 72 hours after signing for the package. Failure to do so will not be accepted.

Images required for applying for after-sales service

1. If the product is damaged or has a large area of stains, please take photos of the damaged or stained area and upload them

2. The received product size does not match the size you purchased. You need to take a photo of the product with size identification and upload it (if there is no size identification for the product, it cannot be verified)

3. If the received product does not match the style of the product you purchased, you need to take a photo of the overall product and upload it

4. If the item is missing, first provide your order number for the missing item. Then, take a picture of the front of the package label you received, the unpacking area on the outer packaging of the package, and upload a photo of the product and package weighing

OOPBUY currently supports four international credit cards (VISA, Master, Diner, and Discover). If you use these credit cards for recharging, you can follow the steps below to process a refund.

Firstly, enter the "My Assets" interface and click the "Refund" button.

Secondly, when choosing a refund, please pay attention to your transaction method, make sure it is a credit card method, and then click "Refund".

Thirdly, fill in the refund amount. Please ensure that the amount filled in does not exceed the amount displayed in the prompt. After the refund application is successful, it will be transferred to the account corresponding to the original transaction method.

Fourthly, after submitting the refund application, you can confirm your refund result on the "My Assets" interface. If the refund has been successfully applied for, it will display "processed".

For business cooperation, please contact email: biz@OOPBUY.com
(This email only accepts business cooperation emails. If you have any other questions, please consult online customer service or leave a message)

The seller has not yet delivered items:

We will negotiate with seller to modify.

The seller has delivered items:

We cannot negotiate with seller to modify at this stage. If you adhere to replace, you can request returns service after items have arrived to our warehouse, and then resubmit the order to buy your modified options, but delivery fee caused in returning your previous items would need to be paid by you.

OOPBUY provides the shopping agent order for selected platforms but OOPBUY is not responsible for the risks associated with the products from third-party platforms.

OOPBUY will only provide you with the shopping agent service for selected third-party platforms and OOPBUY is not responsible for the possible risks and legal consequences like quality issues and copyright infringement. To protect your benefits, OOPBUY will inspect the product multiple times, communicate with you, and provide after-sales assistance during the procedure. If you need to purchase a product from a third-party platform that cannot be verified, there might be problems like an extra service fee, unable to purchase, and shipping risks. For details, please refer to the feedback of our agents.

【Shopping Procedure】

The shopping procedure is separated into two steps and you need to make two payments. We suggest that you estimate the international shipping fee before placing the order.

Step 1: We will purchase the product for you after you pay for the product and the domestic shipping cost incurred in China. The purchased product will be shipped to the OOPBUY warehouse and shopping Agent preservation period of parcels is 90 days. You can purchase multiple products and consolidate them into one parcel to save money.

Step 2: Consolidate the products that are stored in the OOPBUY warehouse, submit the parcel, pay for the international shipping cost, and the parcel will be shipped to you.

【Logistics Risks】

The logistics services for the shopping agent products are provided by third-party logistics providers. They are restricted by the customs policy and there might be logistics risks. You need to consider the risks as you will be responsible for them.

As a service platform, OOPBUY is partnered with numerous third-party logistics providers who ship the products we purchased to you. OOPBUY is not responsible for the confiscation, damage, loss, or delay of the products that occurred due to the policy of the customs or the uncontrollable risks associated with the international transportation. However, OOPBUY will warn you about the possible risks ahead of time. We will improve our logistics insurance services, since we want to help you assess possible risks and minimize possible losses.

Step 1: Log in to your PayPal account.

Step 2: Move the mouse to the user information at the top of the page, and then click on Add or Edit Card.

Step 3: Click on Add Card.

Step 4: Enter relevant information in the space and click on Add Card.

Please note:
The credit card you added requires an international dual currency credit card with Visa, MasterCard, or American Express logos, which must support USD settlement.

You have successfully added your credit card!

Log in to your account and click on User Center - Go to recharge.

PayPal recharge and international credit card recharge

1. PayPal recharge supports four international cards worldwide (VISA, Master, American Express, JCB Card) and some national bank cards;

2. No matter what currency account you use, PayPal recharge is converted in US dollars, and PayPal recharge is received in real-time;

3. According to the latest exchange rate released by Bank of China, we will make real-time adjustments from time to time based on changes in Bank of China's exchange rate;

4. The current fee for using PayPal for recharging is 3.7%+0.3 $;

What should I do if my account shows payment failure after payment?

If the payment method you have chosen confirms successful payment, but OOPBUY shows payment failure, you can contact online customer service and provide relevant transaction details for further verification.

Common reasons for unsuccessful payments

1. If you provide incorrect information during payment, it may result in unsuccessful bank deductions.

2. Due to browser issues, the payment was unsuccessful. You can try clearing your browser's cookies first and then making a new payment. If it still doesn't work, try logging in to another browser and making the payment again.

After the package is shipped, you can log in to your account, enter the user center, click on "My Package", select the package you want to track, and view the "Logistics Details".

Receipt inspection rules:

1. When signing for a package, if it is found that the outer packaging is severely damaged or does not meet the receiving requirements, the warehouse personnel will directly reject or return the goods.

2. If your package meets the signing requirements, the warehouse will open all packages for prohibited items inspection after receiving them, and then weigh and store them in the warehouse.

3. If we find that your goods do not meet the requirements of transportation and air transportation, we will make special markings on the relevant orders to remind you to negotiate a return.

4. If you have not found the receipt information of the warehouse within a reasonable domestic shipping time (usually 3-5 days for domestic shipping), please contact your sender/domestic logistics company or website customer service personnel to confirm the status of the goods.

Inspection and Storage Instructions

We will verify and inspect the quantity, color, size and other specifications of the products. After the inspection is completed, we will remove the original express box and use OOPBUY self sealing bags to package the products and arrange for storage. (Fragile, easily damaged, express delivery boxes serve as packaging boxes for goods, and oversized items are discarded and kept in their original boxes. The specific situation is subject to actual operation.)

Notes:

a. Color difference, size error, and usage effect are not within the scope of inspection;

b. Products with strong professionalism such as electrical appliances, digital products, and peripheral products, whose quality, model, and spare parts are not within the scope of inspection;

c. The inspection rules for products in the categories of "CD", "handmade", and "adult products" with sealed packaging and sealing labels or strips are not to open the packaging for inspection. Only the appearance can be inspected for damage, and the details or functional issues of the interior cannot be specifically verified;

OOPBUY currently supports four types of credit cards for recharging, namely VISA, Master, Diner, and Discover. You can use these credit cards to recharge.

Firstly, log in to Shplii, enter the personal center, then click on "My Assets" and select "Recharge", and enter the amount you want to recharge.

Secondly, choose credit card payment methods, including Visa, MasterCard, Diner, and Discover, and confirm payment.

Thirdly, fill in the credit bank information, where "*" means a mandatory field. After filling it out, please click "Payment".

Finally, if you successfully recharge, a "Recharge Successful" interface will appear. Afterwards, you can confirm your recharge record on the "My Assets" page.

Exclusive shipping discount:

When members submit international package "waybills" for settlement, the system will automatically calculate the discount based on the exclusive shipping discount corresponding to the member's corresponding VIP level.

Free storage:

The free storage period for normal package purchases and transfers is 90 days. Starting from the order status of "received", if the package waybill is not submitted or no feedback is given after 90 days, the product will be considered abandoned. OOPBUY will dispose of expired products uniformly.

Customer service green express:

VIP6 and VIP5 users are entitled to priority reception and do not participate in the queuing mechanism when conducting online consultations in a logged in state.

Ø Access priority rule:

A. Priority level: 【 Business Members&VIP6&VIP5 Users 】>【 VIP0-VIP4 Users 】;

B. If users of the same level are simultaneously accessing and waiting, priority will be given to receiving the first user to initiate customer service inquiries in chronological order.

Note: Currently only available on the PC end.

Priority logistics services

Within 12 hours of storage time:

When a user's purchase order for a product shows a signed status, the warehouse prioritizes completing the product inspection and warehousing process within 12 hours from the time the order is signed for.

Within 24 hours of delivery time:

When the user submits a package for delivery: The warehouse prioritizes and completes the outbound and packaging process of the package within 24 hours from the time the package order is submitted for delivery.